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Field Force Call Planning linked to Vehicle Guidance

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Increase Mobile Worker / Field Force Efficiency

MapMechanics Mobile maps scheduled appointments on an office based commander unit and then transfers data for each delivery vehicle, sales person or mobile worker to their own PDA, mobile phone or in-cab computer.

Navigation software in each vehicle will then guide the user to the first call advising user whether he or she is on schedule or running late. Information from the mobile worker can be sent back to base so team leaders and customer service operatives are kept informed of any delays or new opportunities arising from changes to the planned schedule. Once a call is completed the driver simply clicks “next call” and will be navigated to the next appointment

Appointments can originally be scheduled by hand or using a powerful routing and scheduling system such as TruckStops to do the call planning for you. And although the TruckStops name implies big vehicles, it is equally efficient at planning and scheduling sales calls, engineer’s installation visits, after sales maintenance or payment collections.

image of mobile worker using in car navigation

The system is modular. It can be provided as a complete package (including PDAs and navigation software if required), or just in the form required by individual operators. “It takes the mystique out of going mobile,” says commercial director Chris Greenwood. “Any operator hosting its own email system should be comfortable running MapMechanics Mobile.”

Mobile users can communicate with the commander unit while on the move via GPRS or by simply plugging in the mobile unit to the commander unit at the start of each day.

Mobile workers are notified directly if they are running late and options are available to include tracking back at base.

Frequency planning, street servicing, door drop...
MapMechanics Mobile ensures the driver's navigation system follows your chosen call sequence, but how do you determine the best sequence? In addition to TruckStops routing & scheduling, MapMechanics has developed specialist applications to meet specific requirements. For example, Frequency Scheduler schedules calls on customer specific days, at preset frequencies. Street Servicer sequences calls along specific stretches of road (ideal for street cleaning and newspaper delivery). Postman is ideal for door drop deliveries, calculating the shortest route around an area which ensures every side of every street is visited.

Key Features
MapMechanics Mobile

  1. Mobile Units automatically loaded with destinations and expected arrival time so users alerted if running late or if there is time to add an additional opportunistic call

  2. No need to type each location individually as with stand alone guidance systems

    3. FREE DEMONSTRATION OF MAPMECHANICS MOBILE

  3. Detailed route guidance so more likely to arrive in the correct place on time with mind fully on the task ahead. Ideal for sales people who need to focus on complex presentation on arrival. For customer service visits intended to resolve previous dissatisfaction, prompt arrival is also vital.

    4. FREE SUBSCRIPTION TO
    MAPMECHANICS NEWS

  4. Location data more accurate than off the shelf navigation systems, so less likely to end up at the wrong entrance of large premises such as hospitals, manufacturing sites etc.

  5. Use your existing PDA or VRS if you wish

  6. Commander unit monitors field staff and can highlight those that are running late or allow office based staff to locate additional leads if more time available.

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